Baggage service

Whichever fare you choose, one piece of hand luggage is included.

• One bag per person – maximum dimensions 55 cm x 35 cm x 25 cm (including pockets, wheels and handles) and maximum weight = 10 kg
• One small item such as a handbag or laptop bag: maximum dimensions 30 cm × 40 cm × 15 cm and maximum weight = 2 kg

 

The number of pieces of hold luggage you can take free of charge depends on the type of ticket you have. This information is available at the time of booking and is shown on your flight ticket.
If your fare does not include any luggage, you can book a piece up to 3 hours before your flight departs for €30. If you purchase it at the airport, it will cost €40.
A second piece of luggage weighing 23 kg costs €50 if booked in advance, or €60 at the airport.

Checked-in luggage must not exceed certain limits (see above).

 

- If a bag weighs more than 23 kg (maximum 32 kg), a surcharge of €70 will be charged (payable at the airport).

- If the dimensions of the bag (Length + Width + Height) are between 159 cm and 300 cm, a surcharge of €40 will be applied (payable at the airport). However, the maximum length must not exceed 160 cm.

 

OTHER LUGGAGE

- Sports equipment: golf bags, diving or skiing equipment and fishing tackle are considered standard baggage provided they comply with the weight and dimensions of a hold bag.

- Surfboards/kites: Subject to a quota. The surcharge is €60 per journey. The length of the board must not exceed 160 cm. 

- Children’s equipment: If you are travelling with a child under 4 years of age, you may carry a lightweight pushchair weighing up to 10 kg free of charge, as well as a booster seat or car seat.

On our ATR aircraft, you can travel with a bicycle stowed in the hold 

 

This service costs €60 per journey and is subject to availability. Please remember to make a request to our customer service team as soon as possible and no later than 48 hours before your flight. 

 

Please note: As lithium batteries exceeding 160 Wh are strictly prohibited on board our aircraft, you may travel with an electric bike provided that its batteries have been removed. It will then be treated as a standard bicycle. 

 

The list of items prohibited from carriage can be found in the general terms and conditions of carriage 

https://en.chalair.fr/conditions-generales-de-transport

 

(a) The passenger must collect their baggage as soon as it is available at the destination or at a stopover. If they fail to do so within a reasonable time, the Carrier may charge an additional fee to cover storage costs. If the passenger does not collect their Baggage within three months of it becoming available, the Carrier may dispose of it without any liability to the passenger.

(b) Only the holder of the baggage claim tag and the baggage identification tag issued to the passenger at the time of baggage check-in is entitled to collect the baggage. However, failure to produce the baggage tag does not prevent the collection of the Baggage, provided that the baggage receipt is presented and the Baggage can be identified by other means.

(c) If a person claiming baggage is unable to produce the baggage check and identify the baggage by means of a baggage label, the carrier will only deliver the baggage to that person if they can satisfactorily prove their entitlement; at the Carrier’s request, that person must provide adequate cover to indemnify the Carrier against any loss, damage or expense that might result from such delivery.

(d) Acceptance of the Baggage by the holder of the Baggage Check without complaint at the time of delivery shall constitute a presumption that the Baggage has been delivered in good condition and in accordance with the Contract of Carriage.

At any time during the boarding or transit process, the Carrier may refuse to carry as Baggage any prohibited item, as set out in paragraph 3 of this article, and may also refuse to continue carrying such items should it discover them.

The Carrier may refuse to carry Baggage on account of its size, shape, weight, contents or nature, or for operational or safety/security reasons, or to preserve the comfort and convenience of passengers and crew.

For safety and security reasons, the Carrier may require the passenger and/or their baggage to undergo a search or screening by X-ray or other means.

If the passenger is not present or available, their Baggage may be searched in their absence to determine whether they or their Baggage contain any item referred to in paragraph 3 above, as well as any weapon or ammunition that has not been declared to the Carrier, as referred to in section 3(g) above.

If the passenger refuses to comply with such requests, the Carrier may refuse to carry the passenger and their Baggage. If such checks damage the Baggage and its contents or cause injury to the passenger, the Carrier shall not be liable, except in the event of misconduct or negligence.

(a) When the passenger hands over their baggage at the baggage drop-off point, the Carrier takes custody of it and issues a baggage identification tag for each item of checked baggage.

(b) If the Carrier determines that the baggage is inadequately packed, defective or in poor condition, it may refuse to accept it.

(c) Passengers must affix a personal identification label to their baggage before it is accepted by the Carrier.

(d) Checked Baggage shall, as far as practicable, be carried on the same aircraft as the passenger (its owner), unless, for operational or safety/security reasons, the Carrier decides that it must be carried on another flight.

If this is the case, the Carrier will deliver the baggage to the flight’s destination, unless applicable law requires the passenger to be present for customs clearance.

(a) If the Carrier offers this option, the Passenger may declare a value in excess of the limit of liability specified in the Convention. In such cases, the Passenger may be charged an additional fee, at rates set by the Carrier and available on request.

(b) The Carrier will refuse such a declaration of value if any part of the journey is to be carried out by another carrier which does not offer this option.