Home Claims


Chalair Aviation is committed to ensuring that your travels are trouble-free. If we have not been able to give you complete satisfaction, please let us know if you have any suggestions or complaints.

Does your request concern a Chalair Aviation flight?

Please fill in the "Complaint" form ==> Go to the online form

If you have already submitted a claim for which you have received a file number, there is no need to fill out a new form for the same request.

Would you prefer to send us your complaint by post? You can write to our Customer Service at the following address:

Chalair Aviation
Customer Service
Immeuble RAFALE-C
44340 BOUGUENAIS - France

Note: Please remember to send all original supporting documents to enable us to process your claim: invoice, ticket receipt, boarding pass, etc.

Your request concerns Flying Blue (including the regularization of your miles) ==> Contact Flying Blue

If you are a Flying Blue member and would like to redeem your miles, make a claim, make a suggestion or simply ask a question.

If you have submitted a complaint to our Chalair Aviation "Customer" department but are not satisfied with our response, you can contact the Tourism and Travel Mediation Service. Contact details and how to contact the mediator are available on the website www.mtv.travel .