Chalair Aviation is committed to ensuring that your journeys are stress-free, every single day. If we have not managed to meet your expectations, please let us know your suggestions or complaints.

Does your enquiry relate to a Chalair Aviation flight?

Please complete the “Complaint” form ==> Access the online form

If you have already made a complaint and received a reference number, there is no need to fill in a new form for the same enquiry.

Would you prefer to send your complaint by post? You can write to our Customer Services department at the following address:

Chalair Aviation
Customer
Services AEROPOLE DE NANTES
RAFALE-C
Building 1 RUE CHARLES LINDBERGH
44340 BOUGUENAIS - France

Note: Please remember to send all original supporting documents so that we can process your claim: invoice, ticket receipt, boarding pass, etc.

Your enquiry concerns Flying Blue (including the crediting of your miles) ==> Contact Flying Blue

You are a Flying Blue member and would like to have your miles adjusted, make a complaint, offer a suggestion or simply ask a question.

If you have submitted a complaint to our “Customer Service” department at Chalair Aviation but are not satisfied with our response, you can contact the Tourism and Travel Ombudsman. The contact details and procedures for referring a matter to the Ombudsman are available on the website www.mtv.travel.