FAQ

Home FAQ Check-in and formalities

What time should I arrive at the airport?

The Check-in Deadline (HLE) is set at 30 minutes before the departure of our domestic flights (France) and 40 minutes for flights to and from Kerry.

To ensure your journey goes as smoothly as possible and that you have enough time to check in your hold luggage if required and then pass through the various security checks, we would advise you to allow for these waiting times.

What travel documents do I need to take with me?

To travel by air within mainland France, only the following documents are accepted, including for any children travelling with you:


→ Passport

→ National identity card

→ Digital identity card from the France Identité app

→ French driving licence*

→ Residence permit issued by France*

* Must be valid and include a recent photograph.


For international flights within Europe, please ensure you have your valid identity card or passport with you. Please do not hesitate to check with the relevant authorities.

When can I check in?

From 48 hours up to 2 hours before your flight departs, save time by checking in online


Have your e-ticket number to hand (13 digits, with no spaces or hyphens) starting with 980, 057, 427 or 396, and get your boarding pass on our dedicated page:


https://iport.travelport.com/ici/ce/fr​​​​​​​

Online check-in is not available for flights departing from:

Ajaccio, Pau, Nice and Kerry​​​​​​​.


Please go to the check-in desk at your airport on the day of departure.

After checking in, where should I leave my luggage?

Your hold luggage must be handed in at the check-in desk at the airport.

What should I do if I can’t check in online?

If online check-in isn’t working, you can always check in at the airport free of charge.

What personal data might an airline ask me for?

Airlines are implementing the new recommendations issued by the French authorities regarding APIS (Advanced Passenger Information System) procedures:

  • The authorities at certain destinations may require the provision of APIS data for air passengers (name, date of birth, nationality, type of travel document, travel document number). This information is collected by the airline at the time of booking and forwarded to the authorities at the point of arrival.

APIS is a security procedure involving the transmission of information concerning all passengers to the immigration authorities of the relevant countries. This information consists of the details appearing on your passport (or on your identity card for travel within the European Union). When flight tickets are issued, the mandatory transmission of this information will prevent passengers from encountering difficulties on departure and arrival.