FAQ

Home FAQ Flight changes

Can I cancel my booking?

Only the Flex fare entitles you to a full refund of your booking (excluding service charges).

For other fare types, only taxes are eligible for a refund. These may be refunded to you on request.

Can I change my passenger details?

A simple spelling correction resulting from a typing error may be carried out free of charge, at Chalair’s discretion.

Can I change my booking?

Changes to the timetable or route

If you have chosen a Flex or Semi-Flex fare, you can change the date or time of your flight:

  • Free of charge with the Flex fare
  • A €40 penalty applies with the Semi-Flex fare. Furthermore, if the fare applicable at the time of the change is higher than the one you paid when you first booked, you will also have to pay the difference between the two fares (= fare difference). You will not be refunded if the new fare is lower than the original fare.