Anticipate your need for help right from the booking phase
The key to a successful trip is preparation. When you book your ticket, let us know immediately if you need special assistance.
At Chalair, this is easily done when booking online on our website. Indicate specific details, such as the use of a wheelchair or the presence of an assistance dog. This early step enables our team to coordinate with the airport to ensure optimum care. Please allow 48 hours before departure to ensure availability of services. If you forget during the initial booking , modify your file via your Chalair personal space. This anticipation avoids surprises and guarantees smooth operations from the moment you arrive.
European regulations reinforce this approach. Regulation (EC) no. 1107/2006 requires airports and carriers to provide free and appropriate assistance.
By notifying us of your needs early on, you can activate these rights without complication. Remember to describe your equipment precisely, such as the weight of your wheelchair or the type of battery, for quick verification.
This preparation transforms special assistance at the airport into a major asset for your comfort.
Choose the right time to arrive at the airport
Arriving on time is essential to make the most of your assistance. Allow at least two hours before departure for domestic flights, and three hours for longer routes.
At Chalair, our regional flights benefit from this margin for seamless coordination. Once on site, head for the dedicated reception points, often indicated by clear pictograms near entrances or parking lots. These areas allow you to notify your arrival and initiate special airport assistance without unnecessary waiting.
If you are traveling with a companion, please mention this when you register. The airport provides assistance with formalities such as baggage check-in and security checks. If you have a connecting flight, check the minimum delays to avoid rushes.
This organization ensures a smooth transition to boarding, where the team takes over to make you comfortable.
Discover services tailored to your specific needs
Special airport assistance covers a wide range of needs.
For passengers with reduced mobility, this includes wheelchair transport from the parking lot to the aircraft. French airports, governed by the Direction Générale de l'Aviation Civile, offer assistance through customs and security, avoiding exhausting queues. On board, Chalair takes care to allocate adapted seats, with space for your equipment.
If you use a medical device, such as a respirator, please inform the company at the time of request. Transport of two pieces of mobility equipment per person is free of charge, subject to prior notice.
Assistance dogs travel in the cabin at no extra charge on domestic flights.
These services, anchored in European standards, make travel accessible to all. In the event of loss or damage to your equipment, the airport offers a temporary replacement, followed by compensation in accordance with international conventions.
Manage medical equipment and attendants with ease
Transporting medical equipment requires special attention. Please provide technical specifications when requesting special assistance at the airport. Wheelchair batteries, for example, must comply with hazardous materials regulations. Chalair accepts these devices with 48 hours' notice, facilitating their integration on board.
Companions are often given an adjacent seat, safety permitting. No medical evidence is required for assistance, but a certificate for assistance dogs speeds up procedures.
In France, these rights extend to flights to the European Union, protecting against unjustified denied boarding. Should an exceptional situation arise, contact our team for a rapid resolution.
Enjoy regional travel with Chalair
Chalair excels in regional flights, where special assistance at the airport is essential for short, comfortable journeys. Our trained teams provide personalized care, from ground to air.
Travel with peace of mind, with the assurance of reliable help every step of the way.